Categories / Gorgias
Gorgias
Customer-support helpdesk for online stores, priced by monthly ticket volume (not per agent), with an AI Agent add-on billed per resolved conversation.
Prices may change. These are correct as of 9 Nov 2026. Please confirm on the vendor's own page before you pay.
Unverified: Sources disagree. Helpdesk prices read from Gorgias's pricing page. Its blog posts show different overage and AI per-resolution rates.
Free plan
No free plan. 7-day free trial with all features. No free plan.
Plans and prices (USD)
Swipe the table sideways to see what each plan includes.
| Plan | Billed monthly | Yearly, per month | What it includes |
|---|---|---|---|
| Starter per flat |
$10 | not recorded |
|
| Basic per flat |
$60 | $50 |
|
| Pro per flat |
$360 | $300 |
|
| Advanced per flat |
$900 | $750 |
|
| Enterprise per flat |
not recorded | not recorded |
|
"Not recorded" means we did not find that price, not that it is free. Prices exclude tax and can differ by country.
Where it may fit
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Taken from what the vendor says the tool does. We have not tested it.
What to watch
- AI Agent is billed per automated interaction: $1.00 on monthly plans, $0.90 on annual plans, $1.50 over the plan's included allowance; each interaction also counts as a ticket.
- Gorgias's own pages disagree on some rates: one blog shows Pro overage at $0.25 a ticket and AI at $0.29 a resolution, while the pricing page shows $0.36 and $0.90.
- Voice and SMS are add-ons priced by call and text volume (voice starts at $70 a month plus usage per one Gorgias blog).
- Accounts created before May 28, 2025 may be on legacy pricing.
- Check gorgias.com/pricing before buying.
Sources
- Gorgias pricing page (checked 9 Nov 2026)
- Gorgias docs: how you're billed (checked 9 Nov 2026)
- Gorgias: official information page (checked 9 Nov 2026)